Cannot delete certain users and case entities

Hey there,

Thank you for engaging in our forum! For user accounts, inactive accounts cannot be deleted directly. This is intentional behavior designed to help prevent issues with history, tasks, and Active Directory synchronization.

To delete an account:

• Navigate to System > Security > Accounts.
• Activate the account.
• Delete the account after it has been activated.

For Case Entities, the individual Delete action is controlled by the Data Structure configuration.

To enable it:

• Open the associated Case Data Structure.
• In the Properties panel, locate Show Delete Action.
• Enable Show Delete Action.

If users can delete Case Entities through multi-select or bulk actions but cannot delete them individually, verify both the Show Delete Action setting and the user's CanDelete permissions on the project.

Regards,
Vinh Tran | Decisions Support