Data types not updating

Unknown

Data types not updating

Unknown

[font=Roboto, Arial, Helvetica, sans-serif]Good day, I am editing a case entity to include an additional field, but even after multiple attempts (and hours) the new field is not available for use in the flow editor. The field in question is KPI_ResponseTime which is a date/time field in the case entity "ActionTracker" - I am trying to map this to rule "KPI_ResponseTime Is populated" in the flow "KPI: 30 Day Response Time". Whilst this shows mapped at present, debugging the flow tells me that the field doesnt exist (using the terminology "member") and if I try and choose the field in the "Select From Flow" Menu under "Specific NC Action" (which is of type ActionTracker) it simply does not exist. I would expect a few minutes to sync data after import, but not upwards of 2 hours. [/font]

Unknown

You can verify that the KPI_ResponseTime field has been added to the Case Entity by running a [url=https://documentation.decisions.com/docs/query-editor]query[/url] similar to:

[i]select * from defined_data_type_data_member where data_structure like %ActionTracker%[/i]

Additionally, you can force Decisions to recompile all user-defined types by opening the edit dialog for the data structure and saving its configuration without making changes to it. If the KPI_ResponseTime field has not appeared in the Flow Designer within a few minutes of this, restarting Service Host Manager in Windows Services or navigating to the System folder in Decisions and selecting Restart Instance may help.
Note: It is safest to ensure that all work is saved and that there are no users active in the server before restarting the service.