Creating a Telephony Handler

WestOderman

1 Log in as an admin account and navigate to System > Applications > Telephony. Right-click on Telephony and select Add Telephony Handler.

2 Fill in the Handler Name and Initial Phone Numbers on the Add Handler dialog window. Then, ensure that Use SMS is checked.

3 After creating a Telephony Handler, a new Folder will be created at System > Telephony > [Name of Telephony Handler]. This new Folder contains the Flows to handle both IVR and SMS requests. These Flows will run when the associated number(s) added to the Handler are called or texted. Additional numbers can be added when the Telephony button is clicked.

4 If SIP accounts are used, the SIP domain must be added to the handler by right-clicking the Telephony Handler name, selecting Telephony, and clicking Add SIP Domain option. Is Active will need to be checked for an active domain.

from: https://documentation.decisions.com/v9/docs/creating-telephony-handler