Multiple Email Templates

NonPlayerCharacter

We have one server that is using separate applications each having their own groups. Is there a way to make a different emails template per group to be used with assignment notifications via email?

Nathan_Decisions

You can design customer email templates at System -> Designers -> Email Templates. These email templates will have to then be applied to the assignment itself. We do not have an option to change the Email Template for the Email Notification Policy. Therefore, you will need to configure Email Response Handling settings to act similarly to Email Notifications.

See our documentation below:

Handling Email Response Replies: https://documentation.decisions.com/docs/handling-email-response-replies

Create a Custom Assignment Notification Email: https://documentation.decisions.com/docs/creating-custom-assignment-notification-email