Task assignment to user from flow

Task assignment to user from flow

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  • Is there a way to assign a task to a user that is designated within a flow ?
    For instance, Id like to make a form where a user can assign a new task to a specified user and then pass that user account into the new task assignment.
    From what I can tell, a user from an assignment cant be passed in but must specifically be designated when setting up the task assignment.

  • Youll want to set up a monitor email flow –
    Run by a scheduled job every 5 minutes to read in and processes new mail. For each new mail that is found the flow checks if email has a process folder guid in the body (more info on this below)
    If yes, then add email body as comment to that process folder.
    If no one Create a new ticket (process folder) with that email on Generate an reply email to the customer saying that a ticket has been created and inserting the process folder’s guid in the email body. That way when they reply, their reply will have the guid in it for you to find and thus treat as a reply instead of a new ticket. Regarding marking and checking body for guid, youll want to wrap the guid in bounding characters like that way you can look in the body to parse out the value that is between the However, it would probably be just as effective and easier to work from the ticket number in the subject. E.g. if the subject contains something that looks like, we can assume that is a ticket number and then fetch the existing ticket by that ID. Please let me know if you have any questions. Heres a document on how to set up an email response job: https://documentation.decisions.com/setting-up-email-response-job/

    Thanks.

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