How do I add comments to case entity folders with a flow step?

[Deleted User]

I've used the 'Add Comment' step before for adding comments to process folders, but I'm now trying to do the same with case entity folders using this step and it doesn't seem to work. Is it possible to add comments to cases with a flow step?

[Deleted User]

To add comments to case entity folders, you can use the 'AddComment' step found in the designer toolbox under Integration > Internal Services > Comment.

This internal services step will add comments to case entity folders with a flow step in the same way the normal 'Add Comment' step in the toolbox under 'Process' adds comments to process folders.

The below example project creates a case entity folder and adds a comment to it with this step, using 'Build Data' on the step's inputs and mapping the newly created FolderId into the 'entityid' input.

https://documentation.decisions.com/projects/docs/add-comment-to-case-entity