Storing Emails

Unknown

Storing Emails

Unknown

Hi, I have a connection created for Outlook but was only able to connect it to get emails from the inbox. I am interested to know how can I store emails that I send from Decisions software in my Sent Items folder in Outlook (also want to be able to store in other folders - Drafts, Deleted, etc...)

Thank you.

Unknown

Hi Bojan, Decisions ability to interact with emails in Outlook is currently limited to the following IMAP steps:

[img]att1[/img]

The Move step can take an email from Sent and place it in another folder assuming you already know its ID, current path, & destination path and have access to the Outlook server.

Unknown

So when we send an Email to someone from Decisions software we dont have a step that can automatically store that email in Sent folder in Outlook?

Unknown

No, that appears to be a configuration on the Outlook side. Emails sent through an email server from external servers often do not automatically appear in a Sent folder for many email providers, and to have programmatically sent emails appear in a Sent folder, there is typically a setting to allow this. (depending on the type of email server) I found the following links which may be helpful:
[url=https://support.microsoft.com/en-us/office/change-where-sent-email-messages-are-saved-bd95ef3b-8c04-466a-8576-d1ce0eabeb2c]https://support.microsoft.com/en-us/office/change-where-sent-email-messages-are-saved-bd95ef3b-8c04-466a-8576-d1ce0eabeb2c[/url]
[url=https://www.a2hosting.com/kb/getting-started-guide/setting-up-e-mail/messages-are-not-copied-to-the-sent-folder-when-using-imap]https://www.a2hosting.com/kb/getting-started-guide/setting-up-e-mail/messages-are-not-copied-to-the-sent-folder-when-using-imap[/url]
[i]edited by james.hartzell@decisions.com on 8/5/2020[/i]