Account not found

Unknown

Account not found

Unknown

After binding our production instance to our Designer repository with the user[b] [/b][b]prod-repo-user@myorg.com [/b]we are receiving a large number of errors such as the one bellow:
[b] [/b]
[b]Message : [/b]Error In Service DecisionsWCFServices.ServerConfigurationService :: Unhandled Service Exception
[b]Category : [/b]Server
[b]Level : [/b]Error
[b]Timestamp: [/b]4/27/2020 8:45:38 AM
[b]Exception: [/b][Message]:Error In Service DecisionsWCFServices.ServerConfigurationService :: Unhandled Service Exception DecisionsFramework.LoggedException: Account not found by email: prod-repo-user@myorg.com [Exception]:DecisionsFramework.LoggedException: Account not found by email: prod-repo-user@myorg.com at DecisionsFramework.ServiceLayer.Services.Accounts.AccountService.CreateSecuredUserContextKey(String emailAddress, String instanceName) at DecisionsWCFServices.ServerConfigurationService.CreateSecuredUserContextKey(String emailAddress, String instanceName) at SyncInvokeCreateSecuredUserContextKey(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Could you please provide us with a solution?

Unknown

[font=Roboto, Arial, Helvetica, sans-serif]Can you verify that prod-repo-user@myorg.com is an account that exists on both the repository and production servers and that it is not an object in the other_contact table? Another thing that might lead to this error message is an invalid password.[/font]

Unknown

I added the account to our production instance and that cleared it up.