Giving Users Access to the Knowledge Base

Unknown

Giving Users Access to the Knowledge Base

Unknown

Hello,

I want to know how we expose the Knowledge Base to end users with permission to designated folders/ category. I would like to make it so that only certain Groups can access certain categories.

Unknown

The Knowledge Base is a feature that will be removed from the product in the future. Instead of using the Knowledge Base feature, we would suggest creating a report displaying the documents you would like to have end users access. The search button in reports can be used to allow the end users to find the target document.
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When you add document files to the report they will have Download actions attached to it by default.

If you do want to add a view action, these can be added by creating a configuration folder for the document type, then creating an action that displays the document in a form with the document viewer form component.

First go into the Designer Folder where you house the Report.

Navigate to Create Datatypes/Integration > Configuration Extension > Add Entity Actions > Configuration
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This will successfully create your Configuration Folder.
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From within the Configuration Folder, navigate to User Actions > Create Add Entity Actions
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You will be prompted to name your action flow from this point.
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Once named, you can add a Show Form step, with a Document Viewer attached in order to show the actual document. Once completed the Action will be available when you right click the document.
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