Re-Occurring Assignment Escalation Approach

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Re-Occurring Assignment Escalation Approach

Unknown

Hi,

We have a requirement to escalate an assignment every 10 days until it is responded to. Essentially, when the escalation date is reached, we want to fire additional logic that sets a future escalation date and related columns for the same assignment. Ideally, we would like to avoid additional assignment prompts (email/studio inbox) to the assignee, while supporting this escalation process within the same flow.

Thanks

Unknown

Hi,

Decisions has built-in reminder logic inside assignment form, but it is not possible to run this reminder action flows (Warn, Late, Escalate, Expiration) as a continuous scheduled job. You can find the details of the reminder assignment flows by checking the below documentation.

For your case, I think best way would be to set up a scheduled job and set it to run every day. Basically, this scheduled job;

• Fetches your target assignments
• Passes the assignments into an async flow
• In the async flow, for each assignment, run a rule that evaluates if the assignment is in Current state and start date is 10 days before from the current date.
• If yes, run your process, if no, return to the for each loop
• You can change rule logic or add necessary process after rule True path.

I have attached a basic example to this email. When you import the attached file you will see the project inside System > Jobs and Events > Scheduled Jobs folder.

https://documentation.decisions.com/docs/taking-action-upon-reaching-warn-late-andor-escalate-dates
https://documentation.decisions.com/docs/sending-reminder-email-task-assignment
https://documentation.decisions.com/docs/setting-assignment-escalation-dates

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