ProtocolVersion Error attempting to send email

Unknown

ProtocolVersion Error attempting to send email

Unknown

[font=Calibri, sans-serif]This may have been going on for some time – since I’m just learning that people have not been receiving email.[/font]
But if it matters, I’ve recently moved Decisions to a new Windows server. At any rate… I’m getting some sort of weird “internal error” trying to send emails from my server. I am running v6.4.

This is the exception being thrown:

Name: Error running step Send Email[SendEmailStep] in flow [AccountNotification - Scheduled Send]: Fatal error ProtocolVersion has been encountered on the local connection end. Exception Message: Error running step Send Email[SendEmailStep] in flow [AccountNotification - Scheduled Send]: Fatal error ProtocolVersion has been encountered on the local connection end. Input Values: -- No Data -- Exception Stack Trace: DecisionsFramework.Design.Flow.ErrorRunningFlowStep: Error running step Send Email[SendEmailStep] in flow [AccountNotification - Scheduled Send]: Fatal error ProtocolVersion has been encountered on the local connection end. ---> Rebex.Net.TlsException: Fatal error ProtocolVersion has been encountered on the local connection end. ---> Rebex.Net.TlsException: Fatal error ProtocolVersion has been encountered on the local connection end. at Rebex.Net.BPW.HX() at Rebex.Net.BPW.UX() --- End of inner exception stack trace --- at Rebex.Net.BPW.UX() at Rebex.Net.BPW.MX() at Rebex.Net.PZW.LN(TlsParameters D) at Rebex.Net.Smtp.FH(String D, Int32 N, TlsParameters T, SslMode O) at DecisionsFramework.Utilities.Notification.MailHelper.SendEmailMessage(MailMessage msg, SmtpServerSettings smtpServer) at DecisionsFramework.Utilities.Notification.MailHelper.SendEmailMessage(MailMessage msg) at DecisionsFramework.Design.Flow.CoreSteps.SendEmailStep.Run(StepStartData data) at DecisionsFramework.Design.Flow.FlowStep.RunStepInternal(String flowTrackingID, String stepTrackingID, KeyValuePairDataStructure[] stepRunDataValues, AbstractFlowTrackingData trackingData) at DecisionsFramework.Design.Flow.FlowStep.Start(String flowTrackingID, String stepTrackingID, FlowStateData data, AbstractFlowTrackingData trackingData, RunningStepData currentStepData) --- End of inner exception stack trace ---

Does anyone know what could be causing this error?

Unknown

Hi Betsy, are you using specified SMTP settings in the properties of a Send Email step or a Send Email with Custom Server step? Having Use Implicit SSL checked and Use SSL unchecked will cause this error with Gsuite and Gmail accounts. Unchecking Use Implicit SSL and checking Use SSL clears this up.