Filter email by Truth Table

Unknown

Filter email by Truth Table

Unknown

Hi Support,

I would like to filter one of my inboxes to route all emails that fit within specified criteria to different departments. This need to be filtered by keywords in either the title or content. How could I achieve this with a truth table? Or is there a better approach?

Thanks in advance

Unknown

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]Hi Lee,
[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
I have attached a project with an example of a Decisions preferred way to achieve what you are looking for. [/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
This project allows system users to add new classification values to an email filtering system via a Dashboard component. Without any requirement of system knowledge, this also allows for ongoing updates to classifications and keywords. While eliminating the need to push updates from a development server to production each time a change is made to a Truth Table.[/font][/color]

To expand on this project, the flow Initiate Email Fetch could be set as a reoccurring Scheduled Job. Details of which can be found here: https://documentation.decisions.com/v6/docs/running-a-flow-on-a-schedule/
This would then call the Initiate Email Fetch flow every x amount of seconds/minutes, currently this checks the email body for a string match based upon the KeywordMatcherComponents stored entity data. If a match is found, the flow takes the classification value, merges within a merge to plain string step. This is then mapped into the to value in an email step and forwarded to the merged email.
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
This is just an example of the capabilities and as such the process of adjusting the recipient can be configured to suit within the flow Email Forwarding. [/font][/color]

Dashboard access can be given by allocating the permissions to relevant user groups. Details of which are found below:
https://documentation.decisions.com/v6/docs/about-folder-portal-permissions
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
There is also options to expand the dashboard, allowing users to edit data, remove, look and feel etc. [/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]If you do require a solution with Truth Tables specifically. There is an option to incorporate an External Truth Table. Further details of this can be found here:[/font][/color]
https://documentation.decisions.com/v6/docs/external-truth-table
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
[i]Please Note: The examples attached were developed to be instructional, and were not developed as officially supported components. For more information or to engage our service team to develop fully supported, production quality solutions, please contact: [url=mailto:services@decisions.com]services@decisions.com[/url][/i]
[/font][/color]