How to Integrate with Twilio?

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How to Integrate with Twilio?

Unknown

Hi, I noticed that Decisions can work alongside Telephony/Twilio, but how would I set this up? I am looking for any materials related to integrating with Twilio.

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Hello, for integration help with Twilio I can recommend two resources:

First, we have our [url=https://documentation.decisions.com/docs/creating-telephony-handler#]Creating a Telephony Handler[/url] article which provides a step-by-step process of how to integrate with a Telephony service such as Twilio.

If you would like further information, our [url=https://decisions.com/videos/telephony-and-email-notifications/]Telephony and Email Notifications[/url] webinar provides a more holistic explanation of Telephony integration as it relates to phone calls and SMS. In addition, the webinar also demonstrates how to set this up so if you prefer to see this occur in real time, I would recommend giving this a watch.

Of course, if you are experiencing further issues/have any lingering questions, come back to this thread and/or email support@decisions.com for help.

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Twilio Provides API to make the entire Communication around the web easy and accessible. It provides Audio, Video, telephony, SMS, and MMS services to be integrated with Web And mobile apps.

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[i]edited by Williams145 on 12/26/2021[/i]