Mail

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Mail

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Can you help telling if I can make my email experience better with decisions like the mail received through decisions should be in a specific format. Also, what changes are to be done so that the mail from decisions step (send email) dont land up in my spam but in my inbox.
Thanks in advance!

Unknown

Hi Piyush,

We have the following documentation that outlines how to apply formatting to your emails here:
https://documentation.decisions.com/docs/formatting-emails-with-text-merge-to-all

You can also setup templates for emails, this is detailed further here:
https://documentation.decisions.com/docs/email-templates

With regards to emails being marked as spam, I would suggest, if you are not using custom SMTP settings to do so, as the default decisions emails are purely for demonstration purposes. There is also a guide on how to address spam emails that will help prevent this from occurring:
https://www.howtogeek.com/290046/how-to-stop-legitimate-emails-from-getting-marked-as-spam/