Customize 'Forgot Password' mail

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Customize 'Forgot Password' mail

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I am looking to customize the default mail sent when a user selects the Forgot Password link on the Login page. How can I do this?

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[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]Please follow the steps below to make your custom Forgot Password email:[/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]1. Create a Flow with the Password Reset Communication Flow Handler behaviour. [/font][/color]

[img]https://i.imgur.com/ag7Edi5.png[/img]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]This Flow Behaviour contains the Account ID and new password as inputs by default.[/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]2. In this Flow, add a GetByID step through Integrations → Internal Services → AccountService. This is used to get the users email. Then, add a Send Email step. You can define your custom email using the Merge Plain/HTML Text mapping option on the Body input of the Send Email step. [/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif][img]https://i.imgur.com/ic05bo7.png[/img][/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
3. Go to Portal Settings and check the Handle Password Reset Communication via Flow setting. This would generate another setting Password Reset Communication Flow where youll need to select the Flow created in the step above.

[img]https://i.imgur.com/151jKUC.png[/img]

4. When the user selects the Forgot Password option, this Flow will run to provide the user with the details.
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   [i]edited by kshitij@decisions.com on 9/16/2019[/i]