Users not being able to log in to the decision

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Users not being able to log in to the decision

Unknown

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Unknown

Joyous Peanut,

The Max Number of Attempts is a customizable setting in Decisions. You can find this at Portal Settings → Enable Account Lockout.

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If you go to System → Security → Accounts, you should be able to reset the attempt count for an Account by right-clicking on it and then selecting the Reset Number of Attempts action.

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