Can't Access Decisions Studio Portal

Unknown

Can't Access Decisions Studio Portal

Unknown

Hi,

We have just installed Decisions in a new environment, unfortunately whoever tries to login in cannot access to the studio section regardless his rights ( developer, administrator…). The portal section is accessible instead.

Attached a screen shot of the error message.

Also we are not able to access the website apart from the remote connection to the server where decisions is installed.

Thanks

[img]att1[/img]
[i]edited by Moshe on 7/29/2019[/i]

Unknown

Hello,

Please apply below steps.

1. Open settings.xml (on Notepad) on this Decisions App Server as a Windows administrator. This file is located under C:ProgramFilesDecisionsDecisions Services Manager

2. After opening, locate the LoginPageAllowedIPs tag and add in the machines IPv6Address or IPv4Address in this field by separating with ";".

3. Open Host file as administrator by navigating C:WindowsSystem32driversetc

4. Add domain name and IP address at the bottom of the Host file

5) Restart Service Host Manager from Windows Services.

Regards

[b]Error Details:[/b]
System.ServiceModel.FaultException`1[DecisionsFramework.ServiceLayer.Utilities.FrameworkFault]: This user context can only be used from localhost (Fault Detail is equal to DecisionsFramework.ServiceLayer.Utilities.FrameworkFault).

[img]https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif[/img]
[i]edited by kenan@decisions.com on 7/29/2019[/i]

Unknown

It still not work...

LoginPageAllowedIPs 0.0.0.0|0.0.0.0
[i]edited by phuong on 11/28/2019[/i]

Unknown

Hello,

Can you confirm youve added your machines IPv4 or IPv6 address into the LoginPageAllowedIPs tag as well as made the necessary changes in the Host file located at C:WindowsSystem32driversetc? After doing these, did you restart Service Host Manager?

Did you receive any error after doing these? Can you zip up the Logs folder found at C:Program FilesDecisionsDecisions Services ManagerLogs and then share it please?

Unknown

Hello,

You need to try all 3 possible IP addresses - Ipv6, ipv4 internal, ipv4 external