\Can only be logged in using identity provider\""

Unknown

\Can only be logged in using identity provider\""

Unknown

The following error is filling up my logs all day every day.
Is something wrong with my account? How do I fix this?

Message : Error In Service AccountServiceWrapper :: Unhandled Service Exception
Category : Server
Level : Error
Timestamp: 6/19/2019 2:55:19 PM
Exception: [Message]:Error In Service AccountServiceWrapper :: Unhandled Service Exception System.Exception: Error: Account ‘test@decisions.com can only be logged in using its identity provider (id abdda883-ee1e-4224-a66f-21a0da1d7713) [Exception]:System.Exception: Error: Account ‘test@decisions.com can only be logged in using its identity provider (id abdda883-ee1e-4224-a66f-21a0da1d7713) at DecisionsFramework.ServiceLayer.Utilities.PasswordCredentialsUserContext.FetchAccount() at DecisionsFramework.ServiceLayer.Utilities.UserContextHolder.Register(AbstractUserContext userContext) at DecisionsFramework.ServiceLayer.Utilities.RegisterUserAttribute.BeforeInvoke(BeforeInvokeData beforeInvokeData) at DecisionsFramework.Utilities.AOP.AspectProxyFactory.BeforeInvokeHook(Object methodTarget, MemberInfo memberInfo, AspectParameter[] parms, MethodType methodType, Boolean& cancelInvokation) at AccountServiceWrapper.CheckUserContext(AbstractUserContext context) at SyncInvokeCheckUserContext(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

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[i]edited by Sissafriss on 7/26/2019[/i]

Unknown

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]It appears your [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]account[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] might be configured for Decisions "password" security within the database.[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]This can happen when an [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]account[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] was originally created before Single Sign-on was configured. At the time of writing this our developers are [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]working[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] on how to better handle this scenario.[/font][/color]

[b](We do not generally recommend that customers modify their Decisions database.
Please exercise caution when performing any database operations.
I would always recommend taking a database backup before performing DB operations.)
[/b]
[b]Steps to resolve:[/b]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]1. Confirm the security type of your [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]account[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] by running the following query against the database:[/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]select authentication_type, identity_provider_id, entity_name * from entity_account[/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]2. Check that the returned "authentication_type" for this [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]account[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] is "password" (or something other than the intended security type i.e. AD or SAML)[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]If so, run this query to switch the security type. This should resolve the issue.[/font][/color]

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]update entity_account[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]set [/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]identity_provider_id = , --Leave blank[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]authentication_type = --Intended auth type goes here, i.e. SAML or AD[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]where account_id = --Account_ID of user goes here. i.e. ADMINISTRATOR [/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]ACCOUNT[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif] or bf9df092-61d8-4d1a-a805-[/font][/color][color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]09f4b7ea08ed[/font][/color]