Office 365 Outlook Integration
Comments
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We have a team member who will be sending emails out and we would like Decisions to capture any replies that are sent back. How are we able to do this?
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[font=Roboto, sans-serif]We have IMAP steps in the toolbox under Communication >IMAP that you can use to fetch emails. Here is some documentation that may help:[/font]
[font=Roboto, sans-serif]Downloading Email: [url=https://documentation.decisions.com/downloading-email-from-a-mail-server-imap/]https://documentation.decisions.com/downloading-email-from-a-mail-server-imap/[/url][/font]
[font=Roboto, sans-serif]Listing emails from server: [url=https://documentation.decisions.com/listing-email-from-server-imap/]https://documentation.decisions.com/listing-email-from-server-imap/[/url][/font]
[font=Roboto, sans-serif]Setting up email response scheduled Job: [/font][url=https://documentation.decisions.com/docs/setting-up-email-response-job]https://documentation.decisions.com/docs/setting-up-email-response-job[/url] -
We also have a new MAPI based exchange integration for onsite Exchange, but as AJ said - IMAP is best for Office 365.
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