Users cannot access file uploads on flows

Unknown

Users cannot access file uploads on flows

Unknown

We are noticing some weird behavior with our users. Some users can access file references uploaded to a workflow, but others cannot. We are in a clustered environment and it looks like files are only accessible on either server node, but never both. Are we missing a setting somewhere?
[i]edited by erik@decisions.com on 3/26/2019[/i]

Unknown

Hello,

In a clustered environment you need to setup a shared drive for both servers to save file reference files on the file system.

Once you have that drive setup you need to update the [b]FileStorageLocation[/b] property (as set in settings.xml) on both servers. This location property needs to point to a shared drive and permissions must be granted to all servers in the cluster.

(See [url=https://documentation.decisions.com/docs/setting-up-server-clustering]Setting Up Server Clustering[/url])

Happy to help.

Regards,

Erik

Unknown

Hi Erik –

Our infrastructure team is asking for estimates on the anticipated storage size. Can you help provide some guidelines regarding the size of the references files? We will perform the calculations based on the anticipated number of forms but need a base size or range for reference.

Additionally, is the FileStorageLocation a temporary location with the information ultimately being saved somewhere in the Decisions DB or is this location a permanent storage location?

Thanks.

Unknown

Hello,

Its the actual file thats uploaded that gets stored on the file system. So whatever file size that is.

For file references, the file system is the permanent home for the file and its contents. Only reference IDs and meta data of the file are stored in the DB. At design time, form upload controls have the option to save the file as file data or file reference.

File data saves the actual data/contents of the file in the DB, and stores that data in memory for a certain period of time. File references do not take up any space in the DB or memory, only on the file system. For more, see our doc on [url=https://documentation.decisions.com/docs/file-references]File References[/url]

Thanks,

Erik