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    • Timer sent mail

    edited March 25 in General

    I have a case entity in V9 DE, and I'm currently at step 4. I need to send an email flow after this step, but I want to delay the email for 5 business days. However, when using Pause Flow, it blocks me from proceeding to step 5.

    I'm looking for an alternative way to schedule the email at a specific time without blocking the flow.

    Thank you!

    Here is the Images

    image.png

    Flow inside

    image.png


    Pause Flow

    image.png


    Comments

    • Hello,

      To further investigate this requirement, we've created a support ticket on your behalf and will reach out to you there.

      Here's the ticket number:

      [T-082795] Assistance required for Timer sent mail

      Additionally, once we find the resolution, we’ll share the details here as well.

    • Here are the steps you can refer to send the email after 5 days without halting the flow execution: 

      1. Create a separate database structure to queue all the email details. This structure should include a new SendDateTime field (for T+5 and T+9) and store the attachment as a file reference, along with any other details you want to send. Ensure that the date when the email should be sent (T+5 or T+9 days) is saved. This will make it easier for the scheduled job to fetch and process the records.

      2. Create a scheduled job that filters and processes records based on the current day. The job will send the emails as required. 

      3. In Stage 4, instead of using the Pause and Send Email steps before the End Step, use the Create Entity step (using the database structure you'll create in Step 1). This step will store the current date (including T+5 and T+9 days) along with the attachment data as a file

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