Outlook Integration

There are two options that I know of so far. First is to use Exchange module located at System → Administration → Features. Once the module is installed, users are provided steps to send emails, manage calendars and contacts, and search for emails. The most helpful option for you is to create an Exchange Event Handler to subscribe to certain folders like Inbox.

See our documentation here: https://documentation.decisions.com/docs/exchange

The other option would be to use the Get Email or Get Headers step to pull in emails. These can be found under Communication → Email → POP or IMAP.

Get Email: https://documentation.decisions.com/step-library/docs/get-email

Get Headers Step: https://documentation.decisions.com/step-library/docs/get-headers-step