How can I update an existing Active Directory email address within Decisions?

Hi there,

When performing an Active Directory sync with an existing Active Directory account within Decisions, the email address within Decisions will not be updated.

To do so, you must manually update the Email field within the Decisions instance. You can do so by navigating to the appropriate account and right-clicking on the account found within System > Security.

Updating and saving the Email field with the new email address set in Active Directory will make the necessary changes.

Hope this helps!

- Cody