Can no longer log into Primary Instance

In order to resolve this issue, the account must first be deleted from the Primary tenant. Once its deleted, it needs to be recreated as an administrator on the Primary tenant. Finally, the account needs to be linked to the appropriate tenants as outlined by the following link: [url=https://documentation.decisions.com/docs/multi-tenancy-handling-accounts-in-a-multi-tenant-environment]https://documentation.decisions.com/docs/multi-tenancy-handling-accounts-in-a-multi-tenant-environment[/url]

This should resolve your issue and allow you to log into both the Primary instance AND the specific tenants you link the account to.