Decisions Q&A- Lunch and Learn 10/20/2025
0:00 Introduction
2:40 I created a case entity. I see you can set expected states in the entity configuration. But I will have different statuses for different case types based on a case workflow code field. Can I set expected states per case folder and not with the entity configuration? Trying to utilize the change state action in reports.
19:37 Implementing a Decisions Ticketing System with the accelerator
26:46 Similar question, but can you filter the states in the case entity during the instantiation of the case? So the states would change depending on data points selected while creating the case.
32:54 Completing Assignments and updating Dashboards
YouTube Link: https://youtu.be/1OIezWuMcb8