Case-Sensitive Duplicate Accounts in Decisions

RichterBell
edited August 2025 in General Q & A

We’ve noticed that our Decisions instance allows the creation of multiple user accounts with the same email address if the letter casing is different. For example, John.Doe@email.com and john.doe@email.com would result in two separate accounts. Is there a toggle button or a way to disable case sensitivity in account creation so that the system treats these emails as the same account? Thanks!

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