Case-Sensitive Duplicate Accounts in Decisions

RichterBell

We’ve noticed that our Decisions instance allows the creation of multiple user accounts with the same email address if the letter casing is different. For example, John.Doe@email.com and john.doe@email.com would result in two separate accounts. Is there a toggle button or a way to disable case sensitivity in account creation so that the system treats these emails as the same account? Thanks!

MalikB_Decisions

This is result of a database limitation and there is no toggle button in decisions to resolve this issue.

To prevent or manage case-sensitive duplicates, you can develop a flow that checks for existing accounts regardless of case before creating a new one. This flow can normalize email addresses (e.g., convert to lowercase) and compare them to existing accounts to avoid duplicates.

If duplicates already exist, update the account names to ensure uniqueness and test thoroughly before deleting any accounts to avoid data loss.