Hooking Up Inbound SMS Conversation

WestOderman

1 Log in as an admin account and navigate to System > Applications > Telephony. Right-click on Telephony and select Add Telephony Handler.

2 Fill in the Handler Name and Initial Phone Numbers on the Add Handler dialog window. Then, ensure that Use SMS is checked.

If SIP accounts are going to be used, the SIP domain will need to be added to the handler by right-clicking the Telephony Handler name, selecting Telephony, and clicking Add SIP Domain option.

Is Active will need to be checked for an active domain.

from: https://documentation.decisions.com/v9/docs/hooking-up-inbound-sms-conversation