Cannot Login to Tenant?

Toa_Lihkan

Greetings,

I am trying to login to my mt tenant, and I keep getting an "Account is not authorized" error on the login page of the portal. I made sure my account it active and can use the portal. Is there a step I'm missing?

gregory_Decisions

Hello there!

Have you ensured that you've added the account to the tenant you've created? Your account may be part of the control, but not the tenant. Review our documentation below under "Assigning Accounts to the Tenants/Control Instance":

https://documentation.decisions.com/docs/multi-tenancy-adding-and-setting-up-a-tenant-instance

-Gregory, Decisions Support