Best way to debug hang/disconnect on custom report
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Im looking for guidance as to the best way for me to debug something like that with a custom report data source. I build a new report and select the custom data source. It spins for a long time, but it eventually loads. I save it (just in case), then I try to add a filter and I very quickly get a popup dialog about my connection being lost and it trying to reconnect. I never get a reconnection. If I close the report and then reopen it, sometimes I get the "reconnecting" message. What would be the best steps for me to take to diagnose/debug/correct this?
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Peanut,
My first stop would be the primary logs. Is the report data source directly from the code or is there a flow? If there is a flow, you can add custom logging steps. The profiler can also useful.
https://documentation.decisions.com/v6/docs/logging-overview
https://documentation.decisions.com/v6/docs/using-logging
https://documentation.decisions.com/v6/docs/troubleshooting-using-profiler
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