Assignment Email View Issue

Unknown

Assignment Email View Issue

Unknown

Hello,

The standard e-mail that is sent upon assignment of a task seems to have issues. The e-mail comes across to me with the top half of the Decisions logo cut off and it also appears that there may be an issue with the “Respond to this Task” and “Login to the Portal” buttons see image below and attached e-mail.

I’m also trying to use this as the basis for a customized e-mail template. When I replace the Decisions logo with my own logo the it also gets cut off. Viewing the HTML file from a web page works fine though.

Thanks

[img]att1[/img]
[i]edited by Moshe on 9/26/2019[/i]

Unknown

[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]Hi,[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]This is a known issue and we are going to add a fix to new releases. In the meantime please use attached email templates. You can check below documentation about using email templates in Decisions. If you have any questions please let me know.[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif]
[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif][url=https://documentation.decisions.com/docs/email-templates]Email Templates[/url]
[/font][/color]
[color=rgb(34, 34, 34)][font=Arial, Helvetica, sans-serif][url=https://documentation.decisions.com/docs/creating-new-template]Create an Email Template[/url][/font][/color]