How To Uninstall A Custom Module

It is possible to uninstall modules from Decisions using the steps below:

1. Stop running Service Host Manager Watcher and then Service Host Manager.

2. Delete the modules from the CustomModules Folder by navigating to C:>Program Files>Decisions>Decisions Services Manager>CustomModules.

3. Delete the .dir and zip files from the **modules **folder by navigating to C:>Program Files>Decisions>Decisions Services Manager>modules.

4. From the database manager, run this query: select * from module_installation

5. Find the extension_id of the record for the module files deleted in steps above.

6. Use this extension_id to run the below queries putting the extension_id value in the single quotes:

delete from module_installation where extension_id =

delete from entity_folder where extension_id =

Upon completion, start up SHM, access Decisions, and the modules should be uninstalled.
edited by Darrenn@decisions.com on 2/20/2020

Please follow the below steps to remove the module in version 7.

1. Stop Decisions Services. (If self-hosted, stop Decisions Services from Windows Services and if IIS hosted, run iisreset/stop as an administrator in the Command prompt or Powershell)

2.Delete the module from the CustomModules folder at C:Program FilesDecisionsDecisions ServerCustomModules. If not present, move to the next step.

3. Delete the directory and zipfiles for the module in the Modules folder by navigating to C:Program FilesDecisionsDecisions Servermodules. If not present, please move to the next step.

4. Run the below query on your Database. SELECT * FROM module_installation Note the extension_id of the module.

5.Use the extension_id to run the below queries. DELETE FROM module_installation WHERE extension_id = [EXTENSION_ID] DELETE FROM entity_folder WHERE extension_id = [EXTENSION_ID] Start Decisions Services. ( If self-hosted, start Decisions Services from Windows Services and if IIS hosted, run iisreset/start as an administrator in the Command prompt or Powershell).
edited by athuluru.lakshmi@decisions.com on 11/5/2021