Reassigning Users to a Flow After Timespan
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Im looking for a way to assess how long assignments have been open for and reassign them to a different user if they have been open for more than a couple days. I see the assignment escalation settings, but I dont see any way to do this. Has anyone found a way to do this?
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Hello Jon,\r\n\r\nOne way you could do this is by using the built-in assignment expiration date function. Setting up an expiration date for the assignment and setting the result to \"Exception\" gives you another outcome path. Here's a simple example for this use case:\r\n\r\nThis flow has the assignment form with the \"button\" outcome path and the expiration path. The send email step notifies a separate user that the assignment timed out then kicks off the timeout flow.\r\n\r\n[img]att3[/img]\r\n\r\nInside the timeout flow is the same assigned form with the same assignment configuration, but with updated assigned users. When the assignment times out again, it will go down the expiration path and back to the main flow.\r\n\r\n[img]att2[/img]\r\n\r\nUnder \"Assignment Setup\
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